We are constantly updating our web site to create a seamless and painless process for you our clients, we are committed and customer focused as we can be.
We pride ourselves with been client focused and we have listened to all of you and that is why we are updating our process from start to finish.
Our website is undergoing a new design and is coming with a host of features that will bring everything under one roof and streamline the process from ordering a service to receiving the final prints or canvas.
The clients area is a relatively new concept for us and making it very secure is our goal, we have put aside a large budget to get this completed without inconveniencing any of our clients as possible.
- Secure Client Portal
The client portal uses a different way of keeping people from viewing your information and images, it is not only all kept on a database but all the information is encrypted in the database as well.
- Private messages and storage of the messages.
You can privately message us and receive messages from us, this eliminates messy email accounts and junk folder and problems that arise.
These messages are kept on your account on our servers and can be used as reference at a later time if required.
We have a basic implementation of the gallery system it is basic and only used for proofing at the moment but it is a priority for us to get the full implementation working as fast as possible (more on this below).
- Payment Gate ways
We are adding more and more payment gateways so that you can use the ones you are most comfortable with.
- Invoicing and estimates
We have implemented a invoicing and estimates system into the client portal to enable you to view and pay invoices using a variety of payment methods.
Estimates allows you to contact us with your requirements and see what discounts we will offer you been a returning customer.
- Project management (commercial and industrial clients only)
Project management is essential so that our clients can view the process that will be taken to get to the shoot and through to the end product, this includes risk assessments etc on site and more.
What’s in Development?
At the moment the Gallery is in development and we are throwing money at this feature of the client area, the gallery will in its final form have these features:
Proofing Gallery – allowing you to view unedited and edited pictures for your scrutiny before they are printed.
Selecting gallery – With your package you will get x amount of free prints or a canvas etc, this is where you will select the images that you want free.
Final Gallery – This is where you will order extra prints and canvases.
As development commences we will be bringing the selecting and final gallery together into one, where you will be able to select your free prints (print credits) and then order extra prints from the same gallery.
Once you are happy with the proofing and the images, the final gallery will be created and the proofing gallery will be deleted so there is no confusion.
So How Close are we to finishing these updates?
Once the gallery is finalized then the main hub page will be jazzed up and given a bit of love, this includes better use of fonts etc.
News Letter for subscription, special offers and extra special offers for existing clients.
Video help for using the client area.
and lots lots more.
None web site updates
We will be in the process of updating some of our older equipment in the near future and expanding our services into the education sectors.